I have a problem with my Premier Inn bed, what do I do? Contact our customer service team via email at email@example.com or call us on 0333 010 3103. Make sure you have your order number and details handy.
How do I clean my mattress and/or base? No mattress is completely colourfast, so we’d always recommend that you use a mattress cover, which will protect it from coming into contact with body moisture or other liquids. Avoid using detergents or chemical cleaners on your mattress – this can often damage the fabric and stitching.
What should I expect from my Premier Inn Mattress 2.0? It’s likely that the springs and upholstery in your current mattress aren’t what they used to be, so your new mattress may feel a little strange at first. Please be patient in letting your body adjust and the new mattress settle – soon, you’ll be enjoying a great night's sleep.
What should I do if I've bought a Hypnos product and I need help? Whilst our partnership with Hypnos has ended, you will still be able to seek help directly with Hypnos for any Premier Inn Hypnos products. The Hypnos Contract Beds customer service team can be contacted by phone on 0345 646 1298, or by email at firstname.lastname@example.org. Calls will be charged at your local rate, and please have your unique order reference number at hand.