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Frequently Asked Questions

From questions about your brand-new bed to queries about delivery times, you’ll find an answer here in our handy FAQs.

FAQ Topics

Product help

Product help
What should I expect from my new mattress? I have a problem with my Premier Inn bed, what do I do?
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Payment & finance

Payment & finance
When do I pay for the bed? How do I pay for the bed? What finance options do you offer?
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Delivery

Delivery
Is installation included in the price? What do I do if I need to amend an order or delivery date?
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Guarantee

Guarantee
How do I return a mattress? There’s a problem with my product. What should I do?
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General

General
Who can I contact for more information on my order?   What do I do if I need to amend an order or delivery date? Who will manage my data?
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Mattress & bed

Mattress & bed
Why did Premier Inn decide to partner with Silentnight for the supply of their beds? Who will I be buying the bed from?
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Frequently asked

Find answers to our most commonly asked questions in our dedicated FAQs hub

FAQs

Call us

Our expert customer service team are on hand to answer any questions about your purchase. Lines are open from 08:30 - 17:00 Mon - Thurs and 08:30 - 16:30 Fri.

For calls related to your bed & mattress orders only call 0333 010 3103.
For other premier inn hotel queries click here.

Email us

For contact related to your bed and mattress purchase only, contact premierinn@silentnight.co.uk.
For guarantee claims, contact premierinnguarantee@silentnight.co.uk.

For other Premier Inn hotel queries please click here
.