Frequently Asked Questions

From questions about your brand-new bed to queries about delivery times, you’ll find an answer here in our handy FAQs.

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Frequently asked

Find answers to our most commonly asked questions in our dedicated FAQs hub


Call us

Our expert customer service team are on hand to answer any questions about your purchase. Lines are open from 08:30 - 17:00 Mon - Thurs and 08:30 - 16:30 Fri.

For calls related to your bed & mattress orders only call 0333 010 3103.
For other premier inn hotel queries click here.

Email us

For contact related to your bed and mattress purchase only, contact
For guarantee claims, contact

For other Premier Inn hotel queries please click here