How do I return a Premier Inn Mattress 2.0?
We accept returns if: you've received the wrong product and contacted us within 14 days, or you've received a faulty product and contacted us within 14 days. To return your product, you’ll need to call our customer service team on 0333 010 3103 and let us know you want to return your mattress. You'll then be contacted by Panther Logistics, our couriers, to arrange a pick-up, booking in a two-hour time slot the night before collection. When we've received the mattress, we'll process your refund.
There’s a problem with my product. What should I do?
Contact our customer service team via email at premierinn@silentnight.co.uk or call us on 0333 010 3103 within 14 days. Make sure you have your order number and details handy.
I have a Premier Inn mattress from Hypnos, how do I claim against the guarantee?
For returns of Hypnos Premier Inn mattresses still in guarantee, please visit https://www.premierinn.com/gb/en/faq/hypnos-beds.html for details.
How do I start a guarantee claim
If you discover a defect with your bed or mattress within the 6 year guarantee period please visit our Guarantee page to request a replacement.
When does the 6 year guarantee start
Your 6 year guarantee begins on the day you receive your mattress or bed. Please keep a note of your delivery date for future reference.
How do I make a return of a Hypnos Premier Inn mattress
For returns of Hypnos Premier Inn mattresses, please click here for details on premierinn.com
Where can I find your guarantee booklet
You can view and download the guarantee booklet below