Get in touch

The Premier Inn Silentnight customer service team are here to help with any purchase queries relating to your bed & mattress purchase. Give us a call, send us an email, or check out our FAQs to see if we have an answer online relating to your bed or mattress purchase.

For advice about an upcoming stay, to understanding how to make changes to your booking, the friendly Premier Inn hotel teams are available to help here.

Can't find what you're looking for?

Frequently asked

Find answers to our most commonly asked questions in our dedicated FAQs hub


Call us

Our expert customer service team are on hand to answer any questions about your purchase. Lines are open from 08:30 - 17:00 Mon - Thurs and 08:30 - 16:30 Fri.

For calls related to your bed & mattress orders only call 0333 010 3103.
For other premier inn hotel queries click here.

Email us

For contact related to your bed and mattress purchase only, contact
For guarantee claims, contact

For other Premier Inn hotel queries please click here

Why buy direct from us?

  • Delivered in 10 working days

    Delivered in 10 working days

  • Exclusive to Premier Inn

    Exclusive to Premier Inn

  • Buy now, pay later with Klarna

    Buy now, pay later with Klarna

  • Made in the UK with a<br>6 year warranty

    Made in the UK with a
    6 year warranty