Not 100% satisfied? If you have an issue with your new product, get in touch with a member of our customer service team and they’ll be happy to help.

Mattress returns

Contact our customer service team within 14 days of delivery to start your return. Once we’ve received your mattress, we’ll refund you in full.

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Bed returns

You can return a bed within 14 days of delivery for a full refund, provided that the care guidelines in our guarantee booklet have been followed. To place a return, please get in touch with our customer service team.

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FAQ Topics

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Frequently asked

Find answers to our most commonly asked questions in our dedicated FAQs hub


Call us

Our expert customer service team are on hand to answer any questions about your purchase. Lines are open from 08:30 - 17:00 Mon - Thurs and 08:30 - 16:30 Fri.

For calls related to your bed & mattress orders only call 0333 010 3103.
For other premier inn hotel queries click here.

Email us

For contact related to your bed and mattress purchase only, contact
For guarantee claims, contact

For other Premier Inn hotel queries please click here